We are pleased to provide a range of comprehensive NHS services such as:

• General NHS Consultations with our experienced GP’s, Nurse Practitioner and Nurses.
• Antenatal Clinics.
• Baby Clinics – to provide comprehensive care for your baby and infant including all recommended immunisations.
• Diabetic clinics.
• Coronary Heart Disease clinics.
• Asthma and lung disease clinics.
• Blood pressure monitoring.
• Contraception – including emergency contraception and coil fitting.
• NHS Talking Therapies

Online Consultations

The Online Consultation tool is available from 8am to 6:30pm Monday to Friday. Online consultation requests are for non-urgent matters only. Your non-urgent request will be read and reviewed within core hours and will be actioned within an appropriate time frame.

If you believe your symptoms are life threatening, please phone 999.

Completed online consultation requests are sent directly to a doctor and are read by a doctor the same day. The doctor will determine the urgency of the problem based on the information given. Depending on the circumstances, we will then contact you to either ask for further information, arrange an appointment for an in-person or telephone assessment, or resolve your enquiry directly.

Enhanced Access

Rugby Health Limited is a Primary Care Network representing 12 GP Practices in Rugby, who are getting ready to deliver additional services, beyond the 8am-6pm appointments offered by GP Practices currently.

From 01 October 2022, Rugby Health Limited started scheduling additional clinics so that non-urgent check-ups and health-care demands such as smear tests, wound-care, contraceptive care, routine reviews/care for conditions such as diabetes, asthma, epilepsy, review of medication and many other options can be addressed.

These appointments are held at one of the out-of-hours clinics either at Rugby Health and Wellbeing Centre, Drover Close, Rugby or Brookside Surgery, Stretton on Dunsmore.

The appointments are available Monday to Friday 6.30pm-8pm and Saturdays only 9am-5pm.

Appointments can be booked up to 2 weeks in advance. Same day appointments may be available, but cannot be guaranteed.

Cancelling an Appointment

We are always trying to make the best use of our available appointments and are grateful if you cancel appointments you are going to be unable to attend.

Given sufficient notice we can then give your appointment away to another patient.

If you receive a text message reminder about your appointment, you can now text back to let us know if you no longer need it.

 

Home Visits

If you are too ill to come to the surgery, or are house-bound, please phone the surgery before 10.30am to request a home-visit.

You may be asked for some details so that we can determine the urgency of the visit.

Before the Doctor visits, please ensure that your home is easily identifiable from the road and is safe (e.g. dogs shut away; dogs often misinterpret examinations on their owner as an attack and therefore must be shut away in another room). If the Doctor does not deem it safe, the visit will be cancelled until such a time that it is safe.

Family Planning Advice

Family planning advice is offered to appropriate patients within normal surgery appointments and includes all types of contraceptive advice.

Please visit Sexual Health Warwickshire online or phone 0300 123 6644 (option 2) for the latest information on sexual health clinic appointments available outside of the surgery.

Testing kits are available online by visiting the Sexual Health Warwickshire page.

Information about Community Family Planning Clinics can also be found on the Sexual Health Warwickshire website.

Minor Surgery

The Doctor may advise removal of moles, warts, toenails, etc. This can be done within the surgery in our treatment room. During this appointment, a Doctor and Nurse or Healthcare Assistant will be present.

ECGs

The Doctor may request an ECG be carried out following your consultation. This can be done in the surgery and is usually carried out by a member of the Nursing team. The Doctor will review the ECG and determine the best course of action.

Health Checks

You may make an appointment with one of the Nurse or the Healthcare Assistant to have a health check.

Invitations are sent out regularly by the Health Authority for you to see a Nurse for your cervical smear or for a general health check.

We encourage all patients to accept these invitations, to take an interest in looking after themselves and to keep healthy.

Midwife Appointments

You don’t need to contact us to book an appointment with the midwife. You can self-refer to maternity services on the below website.

https://www.uhcw.nhs.uk/maternity/

Physiotherapy

You can refer yourself for musculoskeletal (only) physiotherapy by using the self-referral form on the below website. For all other specialities, you must be referred by a medical practitioner; please discuss this with your GP if you are unsure.

Physiotherapy (Adult) :: South Warwickshire University NHS Foundation Trust

Physiotherapy phone: 01926 600818 (option 5)

Stop Smoking Service

Fitter Futures Warwickshire offer free help and support to stop smoking. They offer:

• 12 weeks of one-to-one support
• Help with managing cravings and withdrawal symptoms
• Free Nicotine Replacement Therapy (NRT) products.
• Getting Smoking Free App
• Delivered by a specialist stop smoking practitioner

You can access this service by phoning 0333 005 0092, texting QUIT to 60777 or by completing the self-referral form on their website at: Stop Smoking Service – Fitter Futures – Warwickshire (everyonehealth.co.uk)

Primary Care Network (PCN)

www.rugbyhealth.nhs.uk

Bennfield Surgery is 1 of 12 surgeries within the same Primary Care Network. The PCN consists of GP practices working together, along with other healthcare staff and organisations, providing integrated services to the local population.

Each PCN is given a sum of money and it is up to the PCN to determine how best to spend that money, depending on the needs of the area.

Our PCN has employed a variety of PCN staff to ease the pressures from GPs and to bridge the gap between GP and Hospital referrals.

Some of the staff already employed are:

• Pharmacist
• Occupational Therapist
• Physiotherapist
• Dietitian
• Social Prescribing Link Worker
• Mental Health Link Worker
• Pharmacy Technician

Some of the services offered above are directly bookable by our Reception staff and you may be offered an appointment with one of the PCN staff rather than a GP when phoning for an appointment.